Scope of this Privacy Policy

This Privacy Policy describes how Toutatis Limited ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our IT services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable Bulgarian data protection laws.

Toutatis Limited is the data controller for the personal information we collect. Our registered office is located at Pine Tree, Ulitsa Kosherinata, 4/19, Bansko 2770, Bulgaria (VAT: BG207559601). For any data protection inquiries, please contact our Data Protection Officer at info@toutatis.eu.

What Information do we Collect?

Contact Information: When you contact us through our website forms or email, we collect information such as your name, email address, phone number, company name, and the content of your message or inquiry.

Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring website, and pages visited. This information is collected through server logs and does not include the use of third-party tracking services like Google Analytics or Facebook Pixel.

Business Information: For our IT consulting and development services, we may collect additional business-related information necessary to provide our services, including technical specifications, project requirements, and system access credentials when authorized.

Why do we Need your Personal Data?

Service Delivery: We use your personal information to provide our IT services, including custom software development, IT consulting, web solution deployment, IT security management, and ERP/CRM implementation. This processing is based on our legitimate business interests and contractual necessity.

Communication: We use your contact information to respond to your inquiries, provide technical support, and communicate about our services. We commit to responding to all inquiries within 48 business hours.

Legal Compliance: We may process your data to comply with legal obligations, including tax and accounting requirements under Bulgarian law.

Data Storage and Security

Your personal data is securely stored on our dedicated servers hosted by OVH in France. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data for the minimum period required by law. Client data is typically retained for the duration of our business relationship plus the minimum legal retention period under Bulgarian law. Contact inquiries and project communications are retained for a reasonable period to provide ongoing support and maintain business records.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (where applicable)

To exercise any of these rights, please contact us at info@toutatis.eu. We will respond to your request within one month of receipt.

Contact Us

If you have any questions about this Privacy Policy or our data processing practices, please contact our Data Protection Officer at info@toutatis.eu or write to us at Pine Tree, Ulitsa Kosherinata, 4/19, Bansko 2770, Bulgaria.

This Privacy Policy was last updated on January 2024 and may be updated from time to time. We will notify you of any significant changes.